Frequently Asked Questions
1. What is Accrew?
2. What is Accrew's Mission
3. How does Accrew make money?
5. What Are My Rewards or Accrew Owner Rewards?
6. Does Accrew charge any fees?
7. Does Accrew Have Fee-Free Overdrafts?
8. What Type Of Cards Does Accrew Offer?
9. When do I receive my Accrew Visa Card after I open a Accrew Checking Account?
11. How do I deposit money to my Accrew Checking Account?
12. Can I send money to family/friends?
13. What is Accrew's ATM Network?
14. Can I send paper checks?
15. Can I deposit paper checks with Mobile Check Deposit?
16. How do I pay bills using my Accrew Checking Account?
17. How do I invite friends to join Accrew?
18. Accrew Customer Service
19. What is your security policy?
20. Are my deposits insured by the FDIC?
21. Can you use your Accrew Card in foreign countries?
22. What do I do if I don't recognize a transaction in my Checking or Savings Account?
1
What is Accrew?
Accrew is the first member-owned banking application, where members own the profits and have the same upside as shareholders of other major banks.
Accrew is providing simple tools for members to manage all of their financial accounts with one app by displaying balances, transactions, and transferring to/from all accounts.
Accrew is building the banking community of the future where members are owners; available on both iOS and Android.
2
What is Accrew's mission?
Accrew’s mission is to truly align with the interests of its members, creating far better rates, features, and rewards.
Better rewards by receiving ownership of the profits from the company you bank.
Better rates by providing FDIC high-yield accounts and easy access to target high-yield accounts. Where members bypass the bank and go directly to the market to invest in short-term securities for higher yields.
Better features, instead of having 5 different apps to manage 5 different accounts, you can connect all your accounts to the Accrew app to see account balances, transactions, and transfer to/from all your accounts.
3
How does Accrew make money?
Accrew generates profits for its members from interchange, whenever a member swipes their card, the merchant always pays a small percentage of the transaction. Also, Accrew generates revenue from net interest margin or a small portion of the yield on members’ accounts.
The best part, Accrew has set up a legal entity for members. Currently, the members own 20% of Accrew while receiving all the profits from the company but in the future, the members will own 100% of Accrew.
Think of all the possibilities when members can wield all the profits of their bank to provide better returns, buy/invest in companies with free perks, donate to charities or disasters, or anything up to the imagination of the members; it’s your banking community!
4
Who can use Accrew
Accrew is available for US citizens who have a valid SSN and over 18 years old. The Accrew card works all over the world but is only available to members living in the United States.
5
What are the member rewards or Accrew Owner Rewards?
Accrew provides two tiers of Owner Rewards.
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+1UP is the first tier when you spend over $400 that month, you will receive 30% of your profits.
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+2UP is the second tier when you spend over $800 that month, you will receive 60% of your profits.
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Boosted status is when you successfully invite 1 or more new members. For every successful invite, you will receive 40% of the profits per average user.
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A successful invite is defined as a new member who signs up for the Accrew app and spends at least $400 from their Accrew virtual or physical card.
6
Does Accrew charge any fees?
Accrew has very forgiving fees, however, if a member is negligent in creating substantial fees for the banking community, Accrew will charge a fee to recoup the losses for the community.
Accrew charges no monthly or service fees, no minimum balance fees, no transaction fees, no sign-up fees, and no card replacement fees.
Accrew charges an out-of-network ATM fee of $2.50 along with once-a-year forgiveness for ACH Returns/NSF/Stop Check with a $15 fee for every occurrence thereafter. Lastly, Accrew charges a $35 return check fee and a cross-border fee of $0.30 per transaction and 1.00% of the transaction amount.
Keep in mind, members receive the profits of the company they bank and Accrew wishes to maintain healthy profits for our members.
7
Does Accrew have overdraft fees?
Accrew forgives one overdraft each year as long as members payback the balance within 30 days. For every occurrence thereafter, the member will be charged $15.
8
What type of cards does Accrew offer?
Accrew offers members a Good Funds Credit Card, with all the same features as other debit cards, allowing members to only spend the available balance in their account. Additionally, members can access the ATM, use ApplePayTM, use GooglePayTM, or spend anywhere Visa is accepted.
The Good Funds Credit Card allows Accrew to charge more interchange from merchants to give back to its members as owners.
9
When do I receive my Accrew Visa Card after I open a Accrew Checking Account?
Typically, members receive their Accrew Good Funds Visa Credit Card about 5 to 7 business days after opening the account. However, members receive their virtual Accrew Good Funds Visa Credit Card immediately.
10
Is Accrew a real bank?
Accrew is not a real bank, it’s a financial technology company that offers banking services provided by Solid Financial Technologies, Inc. and its banking partners, Members FDIC.
11
How do I deposit money to my Accrew Checking Account?
· When members sign-up, they can connect any outside bank account or financial institution to initially transfer and deposit funds.
· Members are encouraged to enroll in direct deposit by copying the bank routing and account numbers, then inputting the credentials into their employer’s payroll web portal.
·Members can deposit a check in the mobile check deposit feature on the application.
· Members can deposit cash by visiting Accrew’s designated ATMs located in the Menu screen under “Find an ATM” in the mobile app.
12
Can I send money to family/friends?
Accrew recommends sending money via Venmo by connecting the Accrew Checking Account manually with the bank routing and account numbers. Refer to the following prompts on Venmo.
13
What is Accrew's ATM Network?
Accrew members can access 37,000 free ATMs nationwide and members can find a nearby ATM by clicking “Find an ATM” in the menu screen of Accrew’s mobile application.
14
Can I send paper checks?
Accrew allows members to mail a check to any designated recipient with the “Send a Check” feature on the home screen of the Accrew mobile application.
15
Can I deposit paper checks with Mobile Check Deposit?
Accrew allows members to deposit checks using the “Mobile Check Deposit” feature on the home screen of the Accrew Mobile Application.
16
How do I pay bills using my Accrew Checking Account?
Accrew members can set up direct debit payments with billers by providing the bank routing and account numbers to the biller.
Direct debits are immediately removed from the Checking Account when requested by a biller and do not place a hold on your funds. If your balance is not sufficient to cover the payment, it will be declined. There are no limits or fees associated with direct debits.
17
How do I invite friends to join Accrew?
As an owner of Accrew, members are encouraged to invite new members to the Accrew platform, and for successfully inviting a new member, you will receive a significant boost in monthly tokens as long as you spend over $400 each month.
A successful invite is defined as a new member who signs up for the Accrew app and spends at least $400 from their Accrew virtual or physical card.
18
Accrew Customer Service
Our Member Services team is always happy to help! Please contact us via the app chatbot or you can email us at support@accrewmoney.com.
For help with fraud, disputes, or lost/stolen cards call (844) 988-1775 (24/7).
For all other inquiries call (844) 988-1775 (M-F, 9-5 CST)
19
What is your security policy?
Accrew is committed to making sure members' funds and apps are secure. We use 256-Bit SSL encryption, access control, and security processes. If you notice an unauthorized transaction, please disable transactions on your Accrew card immediately in the Menu screen of the Accrew app to prevent further unauthorized card transactions.
20
Are my deposits insured by the FDIC?
Accrew accounts are insured up to the standard maximum deposit insurance amount of $250,000 through our banking partners, Members FDIC.
21
Can you use your Accrew Card in foreign countries?
Members can use their Accrew card outside the U.S. where Visa is accepted with fees of $0.30 per transaction and 1.00% of the transaction amount.
22
What do I do if I don't recognize a transaction in my Checking or Savings Account?
If you do not recognize a transaction in your Accrew account, we ask that you temporarily freeze your card:
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Login to the Accrew Mobile App, then select the hamburger menu and toggle off the “Active” switch on your card.
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Contact us immediately by phone at (844) 988-1775 or email us at support@accrewmoney.com
23
What are my rates?
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Checking account rates are 0.50%
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High-yield checking account rates are coming soon.